Terms & Conditions

The terms, policies, and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Sophia Electric" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions. Sophia Electric, Inc. of Virginia.

Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders only. All information is kept private.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Taxes
Sophia Electric charges sales tax for all orders to be delivered to addresses within Virginia. For orders shipped to other states or countries, you are solely responsible for all sales taxes or other taxes, if any.

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Upscale Audio is not responsible for the operation of or content located on or through any such site.

Satisfaction Guarantee / Return Policy
If you are not happy with your purchase for any reason you may return your item to us within 30 days of receipt for a refund. You will be charged a restocking fee of 15% unless you are exchanging for a different item of equal or greater value. Shipping fees paid are not refundable under any circumstance. Items sold with "free shipping" will have the actual shipping cost deducted from the final refund amount.. Special order items are not refundable.

Vacuum tubes are electronic parts and are not refundable under any circumstances. This is to protect you, our customer. We are known for the quality of our inventory, and that means we don’t send you tubes that have been out of our possession and possibly used improperly.

All sales on used equipment are final. No refunds or exchanges. No exceptions. All used equipment, is covered by Sophia Electric with 90-Day Warranty unless otherwise noted in the product description. Should your item develop a problem within the warranty period, Sophia Electric will pay repair the item free of charge of replace it with a new item. Shipping is not refundable under any circumstances.

Return Acceptance Policy
Returns are not accepted without authorization from Sophia Electric, Inc.
Equipment must be returned as new, in the same packaging received.
All items are inspected upon receipt. The customer may be liable for any items that are returned damaged or missing parts.

Refused & Undeliverable Shipments
If the shipping company is unable to deliver or if the customer refuses to accept their shipment, the order will be refunded minus the original shipping charge and return shipping charge when received at Sophia Electric.



Warranty (Vacuum Tubes)
A tube returned for warranty replacement must have a return authorization number from Sophia Electric. This RA number must be written on the outside of the box. Please also include a note in the box that has your name and telephone number, and please explain the issues with the tube. If this information is missing it will delay the shipment of your replacement tube.
Returned tubes must be shipped in sufficient packaging to protect them from damage. Tubes shipped in inadequate packaging will have a voided warranty and will be refused at the customer's expense.
Warranty replacements are not sent in advance. Suspected defective tubes must be returned to Sophia Electric at the customer’s expense. Once we have inspected and verified a tube is defective, a replacement is shipped free of charge.
If an expedited replacement is needed, it must be paid for in advance (ground shipping is free). When the returned tube has been inspected and verified defective a refund will be processed.

Exceptions to our vacuum tube warranty policy are as follows:
Sophia Electric reserves the right to refuse warranty at our discretion based on the equipment being retubed. You will be notified of any change prior to your order being processed unless the exception is specified below.
Sophia Electric is not liable for any damage or injury caused by the improper use of its tubes or the use of an incorrect/incompatible tube type. If you are unsure of what tube or tubes your equipment uses, consult the manufacturer before making a purchase. Using an incompatible tube type may cause severe damage to your equipment and will void your tube's warranty.
Vacuum tubes are electronic parts and are not refundable under any circumstances.